Reimbursement and cancellation policy

We understand that sometimes plans change and you may need to cancel or reschedule your tour with us. Our policy is to offer you a full refund if you cancel your booking at least 72 hours before the tour departure time. You can cancel your booking online or by contacting us via email or phone. 

However, please note that some tours may be subject to cancellation fees or non-refundable deposits, which will be clearly stated on the tour description page. If you have booked such a tour, you will not receive a full refund regardless of when you cancel. 

In addition, we reserve the right to cancel or modify any tour due to unforeseen circumstances beyond our control, such as extreme weather conditions or natural events such as earthquakes and volcanic eruptions. In such cases, we will do our best to offer you an alternative date or tour, or a partial refund depending on the situation. We will inform you as soon as possible of any changes or cancellations via email or phone. 

We appreciate your understanding and cooperation in these matters. We hope you enjoy your time in Iceland and have a wonderful experience with us.